The online fabric store with the UK's Widest Range of 100% Cotton Fabric.
The online fabric store with the UK's Widest Range of 100% Cotton Fabric.
INFORMATION COLLECTED AND RECEIVED
Once your order is processed you are unable to edit this information. If you decide to make another order you will have to resubmit all the required information again. request. Customers voluntarily provide their name, delivery and billing address, phone number and email address. Other personal data, such as your IP address, web browser and/or mobile device, are automatically detected and this is collected to prevent fraud, to improve our security and to improve our Services. All of this data is securely stored on our website host Go Daddy. We retain this information for a historical record of our Services.
Newsletter Sign Up
If you decide to sign up to our Newsletter we will only ask for your name and email address. This data is stored on MailChimp and will only be used to send you news and promotional offers via email. You may unsubscribe at any time and a link for unsubscribing will always be provided in the footer of each newsletter.
If you choose to unsubscribe the information you have provided is still remembered by MailChimp. If you would like to have your details completely removed please contact MailChimp.
We use Google Analytics to measure the behaviour of visitors to our Website. Google Analytics assigns users with a unique number and although this cannot identify you as an individual it is considered personal data as it allows Google Analytics to track your behaviour on our Website. This cookie expires after 2 years or when you erase cookies from your browser settings.
The information you provide us with is shared with Royal Mail, and MyHermes as these are the companies, we work with to ship orders. If you would like your personal data forgotten by these third parties, please contact them directly. You can contact us to find out which of these shipping services may have information about you.
If you have subscribed to our newsletter MailChimp retain your name and email address, even when you have unsubscribed. If you would like your personal data forgotten by MailChimp please contact MailChimp directly.
If you don't want a particular website or company having information about you, or if you feel a website or company is tarnishing your reputation, you have the right to ask them to erase everything they know about you. As all of this information represents you as an individual you have the right to have this information removed. You also have the right to know all the information a website or company has about you. You can contact us at any time and we will provide you with everything we have regarding you as an individual, and ultimately it is up to you what information we are free to collect, store and use. If you feel like we are misusing your information you have the right to object to the way we are processing your personal data but by doing so you will no longer being able to use our Services.
CORRESPONDENCE WITH US
When you place an order, we will send you an email to confirm your purchase. We will also send you an email when your order has been shipped and/or when a refund has been issued. Emails are sent to the email address provided by you. You may also receive an email from PayPal and/or your bank to confirm payment for your purchase and/or when a refund has been issued. Please visit PayPal and your bank's website if you wish to edit your email notification settings.
PayPal automatically emails us to confirm payment. Your information contained within these emails are your name, delivery address and email address.
If we need to contact you, we will use the email address provided by you. If we cannot contact, you via email we will attempt to contact you via phone using the phone number provided by you. We do not use your phone numbers for any other reasons.
Customers who abandon their orders at the payment stage are legible to receive Abandoned Cart emails. Abandoned Cart emails are sent automatically by Go Daddy using the email address provided by you. These emails are not marketing-related and are a legitimate part of our Services.
You may also receive service-related emails from us regarding changes to our Website, our products, and transactions.
We love to see what you make with our fabrics and if we want to show off your talent and creativity on social media we will contact you, either by email or on the social media channel we found you on. We will contact you for your permission to share your photo and both parties should keep the conversation as evidence of consent. Photos used are stored on our Dropbox account, which allows us to access the photos from multiple devices, and we will retain the photos for as long as we are able to use them to promote our Services.
It is important to use common sense and not to share valuable information in online public spaces, and anything you choose to share is your responsibility.
We have the right to remove content if it is deemed offensive or inappropriate. If you contact us and make a request to remove content we will do our best to do so (upon investigation) but due to the nature of social media channels we can not guarantee usernames/pseudonyms will be removed.
INFORMATION USES, SHARING AND DISCLOSURE
The information you voluntarily provide and the information we automatically collect is necessary to fulfil our obligations to you, which in most cases is fulfilling an order to completion, but also applies to all of our Services. Your information is used for billing, payment, identification and authentication. This includes sharing specific information with third party shipping companies. Specific information is shared with our newsletter service provider and is only done so with your consent.
We may also retain, preserve, or release your personal information to a third party if required to do so by law, such as complying with a court order or if requested to do so by national security and/or law enforcement. We have the right to disclose personal information if we believe in good faith that it is reasonably necessary to prevent illegal activities such as (but not limited to) theft, fraud, financial loss or violations.
Our Website has third party plug-ins that allow you to share our products on social media channels. We have no control over the information they are able to collect when you use the third party plug-ins. It is in your best interest to check the privacy policies for the third party plug-ins you choose to use, and if you have any queries to contact them directly.
Fat Quarters HQ currently operates in England, United Kingdom but we ship orders on a global scale.
We use secure payment facilities and follow generally accepted industry standards and practices to process online purchases. Your information is safely processed using SSL encryption software through PayPal and our merchant service provider PayPal powered by Braintree, which is how visa/debit card payments are processed. Our merchant providers then inform us, via the encryption system, the outcome of the transaction. Once your transaction is complete you will receive an email to confirm your order has been paid for. Please keep this email as proof of purchase.
A record of all transactions is stored on PayPal and this includes your name, delivery address and email address. No credit card details are remembered. This information is retained for legal purposes and as a historical record of our Services.
We print invoices which contain your name, delivery and billing address, phone number and email address, and these are placed in with your order. Any other copies containing your information are shredded and disposed of appropriately. Orders containing pre-ordered fabrics are printed and securely stored in our office. This information is not accessed by anyone other than us. Once the pre-ordered fabrics arrive and the order can be completed the printed invoice is placed in with the order and no extra copies are printed and/or kept.
All devices used to carry out our Services are password-protected and are only accessed by us. All devices are installed with antivirus and malware protection software.
Although measures have been taken to prevent the circumstances of personal data being lost or stolen, we cannot 100% guarantee the security of personal data collected and stored by us.
The personal data we collect is retained for as long as it is considered purposeful. The information we retain is also necessary to fulfil certain legal obligations, such as accounting/taxes.
When you contact us we keep all email correspondence in order to stay on top of on-going queries, order history, refunds, customer complaints and anything else we deem necessary to continue our Services.
Personal data that is no longer useful or required is deleted. This applies to both physical and digital data.
Any 6 Fat Quarters for just £10*
Just type FQHQ at checkout for savings.
*excludes licensed fabrics.